You all know by now that I use a photo printer to print all of my photos at home. Here are the reasons why I use a photo printer.
If this reads like a long, whiny rant I apologize. I’m still pretty upset about it.
Around Thanksgiving, my beloved HP Photosmart 7350 conked out. It was ten years old and always printed gorgeous photos. It’s really a long life for a printer, I know.
Off I went to scout Black Friday deals on printers. I decided to stick with HP Photosmart because I liked the quality of photos I got from the last printer. Note, I do not like HP printers for regular printing because I think they eat too much ink too quickly. I have a different everyday printer by Canon.
I ended up with the HP 5510. There were more expensive versions of it, but they did things I didn’t need. Seriously, I don’t need a photo printer that can also scan, fax and make french fries. I just want to print photos!
Initial Reaction to the HP 5510
Speed – I’ve been used to a slow ten-year-old printer. The 5510 prints fast!
Quality – Impressive. I was absolutely satisfied with the quality and it matched what I had before. It also does a better job of edge-to-edge printing than my old model, which means I can squeeze an absurd amount of pictures on a page and save paper.
Setup – Pretty darn easy. It’s wireless to boot so if I kept photo paper loaded at all times, I could print scrapbook photos from anywhere in the house.
Then Things Went Terribly Wrong
One evening I was on a scrapbooking roll and had 4 pages of photos . I had a set deadline to finish these layouts because we were going away for the weekend.
Errr-orrrr. What happened to the photo quality? When I printed the pictures, I got these organge-ish lines on them. I wasted a few more pieces of photo paper trying to diagnose the problem. I opened a set of new printer cartridges to see if that would fix it. Nope. Nada.
Tip: if you’re in for a long call with customer service, put on a headset. That way you can craft while they put you on hold. It’ll make you less testy.
You know that feeling when you’re on a crafty roll with projects and some unforeseen circumstance prevents you from finishing? Yeah, that was me.
It Wasn’t Over Yet
Several days later, I ran home with the new machine. Setup was pretty easy . . . until I had to put the cartridges in. You see, this printer comes with special “setup” cartridges so you have to use the ones that come in the box to install the printer.
After I installed the cartridges, the printer decided to pretend like the pink one wasn’t there. Great. After trying everything I could think of, it was back on the phone with HP.
After running all kinds of tests again (I think this took at least another 30 minutes), they decide it’s a bad cartridge. I was beyond upset at this point.
At list point, I lost my cookies. I’m paraphrasing here, but I essentially told the guy on the phone, ahem, firmly, that HP had no idea how much productivity they had cost me during this situation, the situation was getting beyond ridiculous and they would send me the cartridge overnight free of charge. They put me on hold for a while but eventually agreed.
All Better, for Now
The new cartridge arrived and all was well. The new machine is back up and running and I printed the 4 pages of photos out immediately.
Where to from here? Not sure. After this fiasco, I’m pretty sure this is the last HP machine I will own. Although I’m happy with the quality, I can’t recommend this product.
I still firmly stand behind my method of printing all the photos at home for all the reasons mentioned in my original post.